FREQUENTLY ASKED QUESTIONS (F.A.Q)

Is this really a Disney portal?
Yes, it is! This is an official Disney portal with fully licensed and legal contents for you to enjoy!

Where can I access D.Magic by Disney?
Please open your browser and go to: http://tmm.8elements.mobi/disney. And don't forget to bookmark it!

What do I get on D.Magic?
D.Magic is a mobile content portal with hundreds of different premium contents to download and play. It offers the largest variety and diversity of brands and contents of any mobile portal in Myanmar. Just enter http://tmm.8elements.mobi/disney, browse through Editor's Picks, different brand sites like PIXAR or the different content categories and read more details about each content item to select what you like. Have fun!

How much is it?
Most content is offered for Ks 550 or 1,050 but you can get nice wallpapers for less or super cool games for more. That's actually not much for such premium branded content. Best is to join the D.Magic Club for 450 Ks per week and spend your credits on awesome entertainment items.

Why should I join D.Magic?
As a member of the D.Magic Club you enjoy many benefits. Every week, you get 8 new content credits which you can exchange for downloads. You also get discounts of 50%, yes, half price! Please follow this link and check out the big advantages of a membership yourself:http://tmm.8elements.mobi/disney/d.magic

Why do I not see games or apps on the portal?
This may occur for certain devices and Operating Systems. We do support most Android handsets starting with OS 4.0 and most iOS devices but if you access the portal with an older model or a very new handphone it may happen that no suitable game or app is available

I bought a game but have never received it on my phone?
First, please check your download folder and whether the game is downloaded but not installed. If it sits in your download folder then please try to install it. If not, please go to your MyAccount Page and check whether the game is recorded as downloaded. You can retry a download in that case. If this does not help, please contact our Customer Service staff and tell them handset model, operating system, your mobile phone number and when you downloaded which content, please.

Why can't I become a member of D.Magic?
We assume that you confirmed to join D.Magic on the portal? In some cases this does not work because we do not have received your confirmed registration including your phone number. Please switch off Wi-Fi. If you click to join on the membership page we will redirect you to a new page on which you have to enter your mobile phone number. We will then send a code to your phone by SMS to verify that this is really you and you would simply confirm by entering this code. If you then click ENTER you become a member of D.Magic.

Why do I have to enter my number on the Facebook page?
In cases where we do not have received your confirmed registration including your phone number, we cannot grant you access to Disney's D.Magic yet. If you click to join on the membership page we will redirect you to a new page on which you have to enter your mobile phone number. We will then send a code to your phone by SMS to verify that this is really you and you would simply confirm by entering this code. If you then click ENTER you become a member of Disney' D.Magic.

Why can I not open the game I downloaded?
The incident of a game which is installed but does not open may have several reasons related to the game itself or your handset. Please check your handset storage, close open applications and try opening the game again. If this does not help, please contact our customer service team and report handset model, operating system and gamefile to them to further support you.

What is a credit?
Content credits are given to you every week in order to allow downloading great content from Disney. Please check your MyAccount page for your total number of credits and don't forget to exchange some for some great content.

How to subscribe to the Disney portal?
First, it is best to switch off Wi-Fi and enter the site in your mobile service network using Data. Then click on the head banner or any ""Join Now"" link, ""Join the Club"" banner or any JOIN button. You will be redirected to the Club page with all key benefits and terms. Confirm your subscription by clicking on the JOIN NOW or SUBSCRIBE AND SAVE or YES, I WANT TO JOIN D.MAGIC button. You will then enter your mobile phone number in the provided field as well as confirm your phone number with the encrypted TAN sent to your phone by SMS (Transaction Authentication Number). Once done, we welcome you as a new member to this Disney club!

How can I leave the Disney service?
We will not give you any reason to leave D.Magic. Nevertheless, if you wish to unsubscribe, please go to your MYACCOUNT Page and click on UNSUBSCRIBE at the bottom.

How can I download games from Disney?
Click on the Mobile Games category button on the home page and browse through all games, then select the game of your choice and follow the on-screen instructions to download the game on your handset. Once a game is downloaded, install it on your device, open, play, have fun!

I get an error message when I want to access Disney at http://tmm.8elements.mobi/disney?
This can have many reasons most likely related to your phone's internet settings or browser configuration. First please check your internet settings in your handset for WEB or DATA access.Then check your 3G or 4G settings and make sure your phone is mobile data enabled. If you open your handset browser, go to your network operators site as a test. If you need help to set-up your correct SETTINGS, please contact your mobile network operator's customer care department or go into a nearby shop.

How can I login to my Account?
Please simply click on LOGIN on HOME page and enter Username and Password. If you face difficulties, please either reset your Password or contact support@8elements.net to retrieve your username and account details.

How can I retrieve my Password?
This is very simple, please just click on the Forget Password link and follow the instructions on screen or in the e-mail sent to you.

I can't see or set or run the live wallpaper after I downloaded it?
Your Android phone needs an upgrade as it does not support these files. Please download an additional Google Wallpapers App to be able to install live wallpapers. You can get and install the application by following this link